Update on cake order availability! We are booked for just about the entire month of June. The earliest date we can take a new custom order will be June 30th. Happy Friday! Stay cool
This quote is something that really resonated with me this morning. We’re in the business of making people smile…we’re part of your birthdays, weddings, anniversaries, baby showers, wedding showers, even just family dinners. It’s something that we’re truly grateful for at Monzù.
You keep us so busy and we can’t thank you enough for that, especially over the course of the last year….That being said, we have a lot of ways to get in touch with us, emails and Facebook messages being the most popular. In any given day we probably receive close to 100 messages a day. Granted, those aren’t all order requests, but it does take time to filter through everything. We ask for your patience as we respond to your messages. I promise you, we see the messages, and unfortunately when you email multiple times it can put you at the bottom of the list. We certainly don’t want that to happen. Right now with how busy we are, the turnaround time isn’t going to be 24 hours, or even 48 hours. Please give us at least four days to respond to your message. We respond in the order they’re received. If you don’t hear back from us in a week, then please do give us a call.
We’re human. We’re doing the best we can to respond to you and we’re so excited to work with you! We appreciate your patience and your business!
Fairly often we get requests for character cakes. It’s exactly what your kiddo’s party needs, we know, but unfortunately we’re not able to make these types cakes. But fear not! We’re happy to do something special for you with similar colors or themes, it’s just the trademarked characters (including fonts, logos, outlines of famous mice, or the like) we cannot do. The cake shown is a perfect example of how we can still make your ideas come to fruition. ..The first photo is what we put together at the bakery, the next photo shows how the cake can include your favorite characters. It can be as simple as adding some figurines…likely ones you already have at home! Cakes are definitely an art…one that we love and want to continue to do so without getting sued ..If you have questions on this, please let us know. We will be transparent with you on what we can or cannot do, and please give us at least two weeks notice for all custom cake orders.
We want to start out by saying that we appreciate you, our loyal customers and how much you’ve supported us during this time of global pandemic, staffing changes, mask requirements, and whatever else the world has thrown at us these last several months. Everyone has been forced into a new way of life that altered how we do things. With that being said, we are not going to be taking any custom orders until after Labor Day. This includes custom cakes, cupcakes, or cookies. Simply said, we have more orders than we have employees. We do so much more than just cakes. We will fulfill the current orders we have on our calendar and we will still continue to offer a regular selection of cupcakes, cookies, macarons, torte cakes, and our other pastry items.
We are also going to be taking this time to rest, recharge, catch up, and restructure how we do business. We understand that this may be frustrating, but we’re still here for you. Please be there for us so that we can continue to serve you in the future. We love what we do. We want to continue to part of your lives and special events. Thank you all so much for your consideration, continued flexibility, and understanding. We will keep you posted on when we will take custom orders again.
Remember that we do offer a large selection of items on our website and we partner with Grub Hub, Food Dudes, and Eat Street for delivery options.
-Jenn and the Monzu Staff
As we are shortstaffed and trying to navigate the new way of doing business in these times we have just made the decision that we will require two weeks notice for all custom cake orders. You can still get any of our torte cakes available in the front or online. Also in the next few weeks we will roll out with a couple of new styles of torte cakes that will be available for shorter notice so you have a nice variety. Any cake orders that we have already started through email we will continue to do, sorry for any inconvenience.
To Our Valued Guests,
We want you to know that we are aware of the COVID-19 situation that is rapidly developing around us. We love our community and we take its happiness and health seriously. It is business as usual here at Monzù until we are advised otherwise till this outbreak runs its course in our area. At the bakery we are taking all necessary precautions and are keeping up on all sanitation standards. We are a fully licensed and inspected facility. We have certified Food Safety Managers on site and follow all the rules for sanitation and glove use. We have been upholding a high standard for food safety long before COVID-19 and we will be vigilant during as well as after this situation resolves.
We understand that there will be a lot of event cancellations in the coming weeks, and we ask for as much notice as possible, since as a small business we can not be spending more money in production than we are bringing in revenue. If you are just postponing your event we are more then happy to hold onto your order till the future date. Also until further notice ALL orders taken from today forward will require a 50% deposit. If your event is cancelled within a timely period up to 50% of that deposit will be refundable. However if any orders are cancelled within 5 days of the event there will be no refunds, as time and money all ready have started to go into purchasing materials and production of your sweet treats.
Also don’t forget we partner with food delivery services like Grubhub, Eatstreet, and Fooddudes, if you do not want to venture out to satisfy your sweet-tooth!
Please contact us to start creating your unique wedding cake. Wedding cake prices start at $3.00 a slice for buttercream and $4.00 a slice for fondant. There is an additional charge for some designs. A popular thing right now to save money is to get a smaller display cake and kitchen sheet cakes. Sheet cakes are $1.75 a slice. You can choose any flavor (even a different one for each tier) and it will not change the price. We charge $35 for in town delivery of cakes. If you would like a more specific quote you can email us a picture of a cake you like. You can check out our cupcake menu and pricing here.
You are welcome to visit us anytime to browse our selection of model cakes and photos. To ensure that we will have time to discuss your personalized wedding/event cake, we ask that you make an appointment. You can book your consultation on our website.
If you are worried about your date being filled before your appointment, you can always stop in and put a $100 down now to make sure your date will defiantly be open for you.
We will be open 9-5:30 on Tuesday December 31st and Closed New Year’s day. Please plan accordingly when ordering your cakes for the weekend. We require a minimum notice of 72 hours for basic torte cake orders and at least a week for more intricate and custom cakes. Thank you and have a happy and safe New Year’s!! 🎉🥳