This quote is something that really resonated with me this morning. We’re in the business of making people smile…we’re part of your birthdays, weddings, anniversaries, baby showers, wedding showers, even just family dinners. It’s something that we’re truly grateful for at Monzù.
You keep us so busy and we can’t thank you enough for that, especially over the course of the last year….That being said, we have a lot of ways to get in touch with us, emails and Facebook messages being the most popular. In any given day we probably receive close to 100 messages a day. Granted, those aren’t all order requests, but it does take time to filter through everything. We ask for your patience as we respond to your messages. I promise you, we see the messages, and unfortunately when you email multiple times it can put you at the bottom of the list. We certainly don’t want that to happen. Right now with how busy we are, the turnaround time isn’t going to be 24 hours, or even 48 hours. Please give us at least four days to respond to your message. We respond in the order they’re received. If you don’t hear back from us in a week, then please do give us a call.
We’re human. We’re doing the best we can to respond to you and we’re so excited to work with you! We appreciate your patience and your business!